This course is designed for anyone who has customer contact. This can be in pre sales, sales, a complaints situation or ongoing customer management. On completion of this course participants should be able to demonstrate how to assist customers to articulate their needs; Create and maintain rapport with customers and Identify and follow customer service procedures. A Certificate of Attendance will be issued at the completion of the course. A Nationally Accredited Statement of Attainment will be issued to those who successfully complete the course as part of Certificate IV in Occupational Health and Safety, Certificate IV in Frontline Management or Certificate IV in Human Resources.
Students should complete the downloaded registration form with payment and send it to AFEI Training, PO Box A233, Sydney South NSW 1235.
This is one of the oldest and most respected business advisory organisations in Australia. For over 100 years AFEI has been representing and advising employers and influencing employer policy. The employment law experts have been a major party in running almost every major test case in the NSW industrial jurisdiction. As a peak employers group, AFEI is a major contributor to the formulation of employer policy and is actively involved in all major workplace relations issues affecting Australian businesses.