This course will help students to establish an action plan to develop a positive customer service approach and identify ways of providing exceptional customer service, then this is the course for them. They will learn how to present a positive first impression, take responsibility for �Circle of Service� and show them the importance of follow up with both internal and external customers.
This campus is 41 kilometres from central Melbourne and facilities include a student cafeteria and lounge, a library and bookshop and on-site parking. With a modern, community atmosphere, Chisholm Berwick boasts a $2.6M computer Engineering and Electronics facility with state-of-the-art equipment. It is also the home of the Berwick Technical Centre (TEC) which continues to offer additional vocational training options to the south east region. It is a site for the Centre of Integrated Health and Community Well-being featuring a comprehensive health training simulation laboratory.