This one-day skills program has been developed to identify the key components of delivering high quality customer service over the telephone. Participants will learn how to enhance their level of professionalism and ensure that every customer impression is the best impression.
The Australian Institute of Management (AIM) is Australia's largest professional body for managers. Thousands of management and business titles are available from the network of specialist bookshops. AIM also provides library services for its members. Each Management Library features an extensive range of books, journals and audio visual materials available for borrowing by Personal Members and Corporate Partners, as well as a range of information and research services.