COLLEGE FOR ADULT LEARNING

The College for Adult Learning – CAL is passionate about business improvement through learning and service excellence

We believe that for an organisation to function at its optimum level it requires a focus on the development of skills and knowledge across all staff within the organisation. We believe every person in the business is important to business success and that, truly successful organisations focus on internal skills and knowledge development. Furthermore, we believe that for an organisation to grow, expand and evolve it must provide an excellence of customer service above and beyond its competition.

The critical success factor in both skills/knowledge development and customer service is recognition – what skills/knowledge are required by whom to achieve what and, what level of customer service is required by whom to achieve what? Far too often, organisations react to poor business performance or lacklustre customer service through wholesale group training commenced before a real time skills audit can be completed against the business drivers and the real needs identified.

To get the most out of any learning or development activities you must first take the time to understand your business goals, then audit these goals and required skill/knowledge levels against the status quo to determine precisely how to move forward.

Our business consultants work closely with you and your business model, your goals and your people.

They analyse the current skill level and compare it against your standard or industry benchmark. Through a careful process, they identify the skill & knowledge gaps and then by focusing on the idiosyncrasies of your people they suggest the best solution.

Because we focus on your business drivers and your people, the solution we design is guaranteed to produce immediate results and increase productivity.

The College focus is on Business improvement and customer service excellence and the people who directly influence this. We work closely with business owners, managers, supervisors and a range of stakeholders and staff. Our work is focused in the workplace and therefore almost all of our interaction with learners occurs in the workplace or on the shop floor.

We specialise in all aspects of business management both the hard core business process and the softer skill sets necessary when working with others, HRM and Project Management. Customer Service Excellence is a key component of all College activity and we have a successful history with retail business and driving business sales.

The preferred learning mode across all aspects of learning is one-to-one coaching which we offer for business consultancy services as well as training development. We offer a small, select range of very specific skills based short courses and all our activities can be linked to accredited training and qualification pathways.

CAL is a Registered Training Organisation and is able to offer a range of business, retail and sales qualifications in all the fields listed above.

Phone 03 9421 2444